7.4.3 Update Breaks Safari Extension

Michael Shingledecker
Michael Shingledecker
Community Member
in Mac

I've seen other posts regarding the failure of the extension on Firefox and Chrome as well.

1Password Version: 7.4.3
Extension Version: Not Provided
OS Version: 10.15.4
Sync Type: Not Provided

Comments

  • ag_tommy
    ag_tommy

    @Michael Shingledecker

    Can you please try the following steps https://support.1password.com/cs/extension-already-installed/#what-you-should-do

  • Michael Shingledecker
    Michael Shingledecker
    Community Member

    Thank you, I restarted my Mac and it fixed the issue.

  • ag_tommy
    ag_tommy

    @Michael Shingledecker

    Your welcome, and thank you for letting us know things are back to normal. :)

  • Jace
    Jace
    Community Member

    I am having the same issue. I have closed browser and restarted multiple times.
    Sometimes the extension works, sometimes it doesn't.
    This started yesterday when I installed 7.4.3

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  • Jace
    Jace
    Community Member
    edited April 2020

    I did install an app (about the same time I did the 1Password update) called Paste. It's a clipboard manager. Could that be causing a problem with 1Password extension?
    I disabled Paste and restarted. Right now the 1Password extension is working. I will let you know if it continues to work.

  • Ben
    Ben
    edited April 2020

    @Jace

    It would seem odd if that were the cause. i'd recommend re-enabling Paste and seeing if the problem resurfaces. If it does, then I suppose that is evidence that there is indeed a conflict, but I suspect that may be a red herring.

    @macfanpl

    Please try the instructions here: https://support.1password.com/cs/extension-already-installed/#what-you-should-do
    If that doesn't work I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/comment/553872/#Comment_553872
    • Your forum username: macfanpl

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

    Ben

  • Jace
    Jace
    Community Member

    @Ben
    Just a followup.
    I still have had no issues with the extension since I removed Paste.
    I will reinstall Paste to test if it's conflicting with 1Password and let you know the results.

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  • Ben
    Ben

    Thanks. :)

    Ben

  • Jace
    Jace
    Community Member

    @Ben

    I reinstalled Paste like you requested.
    No issues now, 1Password extension is working fine.
    I don't know what happened.

    Thanks for your help.

  • ag_ana
    ag_ana
    1Password Alumni

    On behalf of Ben, you are welcome @Jace! If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

This discussion has been closed.