Firefox extension flashing and not working

dsk1134

i have a mac running 10.15.5 and the Firefox extension is not working. This started with the manual update to version 1Password 7.4.3. Version of Firefox is 74.0 and even with uninstalling and reinstalling the Firefox extension, it is flashing every second. On then off, like something trying to interrupt it.

---

1Password Version: 7.4.3
Extension Version: 4.7.5.90
OS Version: 10.15.5
Sync Type: icloud

Chriz74

Same her. After App-Update the extension is not working anymore. Reinstalling the Firefox-Extension did not help :(
The App-Icon seems not to regognize the installed extension:

Same on Chrome ...

ag_tommy

@dsk1134

A few others have reported a restart resolved the issue, though I am unsure of their exact browser extension. Can you try these steps and see if it resolves your issue?

https://support.1password.com/cs/extension-already-installed/#what-you-should-do

Chriz74

Oh man.... THE IT-solution did the trick!
Only a complete restart of the system let it work again ;)

Works now again in FF and Chrome ...

Ben

Thanks @Chriz74. It's an old trick, but a good one. :) Glad to hear it worked out. If there is anything else we can do, please don't hesitate to contact us.

Ben

dsk1134

Thank you that did work.

Ben

On behalf of Tommy, you're welcome @dsk1134. :)

Ben

romad

The restart usually clears out debris left behind by both the application and extension installers.

Ben

:+1: :)

Ben