The Edge extension, using "command+\" to fill password didn't work

LT2020

When I pressed command+\, it remind me to add 1Password to Microsoft Edge, but I had already installed it .

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1Password Version: 7.4.3
Extension Version: 1.18.1
OS Version: macOS 10.15.4
Sync Type: Not Provided

Ben

Hi @LT2020

I'm sorry to hear about the trouble. Please try the steps in this guide:

https://support.1password.com/cs/extension-already-installed/#what-you-should-do

Let me know how that turns out. :)

Ben

LT2020

Hi @Ben
I followed the guide and it didn't work.
I tried on 2 Macs, the Safari and Chrome extension worked well, edge extension didn't work

ag_ana

Hi @LT2020!

You installed 1Password X in your browser, so it's normal that the 1Password app does not see the extension when you call it with that keyboard shortcut. 1Password X is an independent extension that does not communicate with the desktop app.

You need to either install the companion browser extension, or call 1Password X using the Cmd+Shift+X keyboard extension instead.

LT2020

I see the difference, edge browser have 1Password X, but don't have the browser extension, so the Command+\ don't work. Thanks

ag_ana

@LT2020:

That's correct :+1: If you have any other questions, please feel free to reach out anytime.

Have a wonderful day :)