Getting frustrated - Not filling passwords

igeneo

Several sites, most common and frustrating is Citi.com

Anyhow.. I've vented, how do we fix this? I have uninstalled 1PW and extension (Safari 13.1) Rebooted, reinstalled. tried the "restart extension helper.
Works great on BofA with the hotkey, same for Wells Fargo where I have two accounts, it prompts as I should. Most every site works.
On Citi, It pops up the window. it shows under suggestions: online.citi.com, (with the account highlighted) but it does not fill
The website in the login is https://online.citi.com, I tried adding https://online.citi.com/US/login.do to see if that helps, Suggest in browser is set.

Any possible ideas? . I've been a user for several (7+ years?), and certainly think 1PW is the best, but this frustration has me looking elsewhere. (I briefly looked at LP and Dashlane, nowhere near as functional)

Please help?

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1Password Version: 1Password 7 Version 7.4.3 (70403002)
Extension Version: 7.4.3
OS Version: OS X 10.15.4
Sync Type: Not Provided
Referrer: forum-search:not filling logins citi

ag_tommy

Hey @igeneo

I have a login for Citi, and it fills appropriately, so, indeed, this is a conundrum/problem. I see you mention Safari 13.1 as your browser, which I am using. Do you have Safari's autofill enabled it sometimes causes an issue with the filling process? If so, try disabling it - https://support.1password.com/disable-browser-password-manager/

Have you tried saving a new login for Citi? https://support.1password.com/save-login-manually/

igeneo

Thanks for your reply...

I do have Safari's autofill disabled, and unfortunately, I have tried the manual save method. No luck.

ag_tommy

@igeneo

That is strange, do you have any other extension/apps installed in Safari that could be causing issues? I only use 1Password. If you do have others, perhaps try disabling them all and see if it fills. From there, enable them one at a time till you find the culprit. I would strongly suggest checking any blockers you may have installed, such as 1 Blocker and others.

I tried with both of your links in my login, and they posed no problem with my filling. I had a different one from my original sign up, way back when.

igeneo

I had 1Blocker, which has several extensions. Disabled them all, closed and restarted Safari. Same issue

It fills plenty of other sites without issue, an it does show "Suggestions - citi.com" at the top left, it just never fills. Also, Safari's "enable content blockers" is disabled for that site

Ben

@igeneo

Do you see a Login item for Citi below where it says "Suggestions - citi.com"? Or does a Login not even show up, as it does on other sites that are working properly?

Ben

igeneo

I do, at the top of the list. Though, there are 15 to so items on the list, If I scroll down and highlight one completely unrelated, (on the next attempt) that one stays highlighted, yet the proper login for Citi is at the top

ag_tommy

@igeneo

1Blocker has changed! I just reinstalled it to see if I could replicate the behavior and I cannot with it installed. I even turned on every available option.

Nothing that I throw at your issue seems to be sticking. :( Are you using an AntiVirus software? It may have filtering or blocking software.

igeneo

Nope, nothing but 1Blocker (which is now disabled on Citi)

ag_tommy

@igeneo

Have you tried saving a new login since you disabled 1Blocker? If not, please try using this set of instructions. https://support.1password.com/save-login-manually/

Lastly, could you try another browser such as Chrome?

igeneo

Thank you

I have tried both of those items with the same result. Hadn't thought about trying Chrome, just did and unfortunately same result. No fill

ag_tommy

@igeneo

Perhaps one of the extensions team members can help further. I am coming up with blanks all around. :( Sorry, I thought for sure having a Citi account, I could help you. Don't count me out yet. I am still here and thinking on the issue. :)

igeneo

This was resolved with today’s beta update on my Mac

ag_yaron

Hey @igeneo ,

Today's update was a pretty big one. The entire autofilling logic of 1Password was updated, so I'm really glad to hear things autofill properly for you now.
Do let us know if you experience any other autofilling troubles in the future :)