I just downloaded a recommended software update 7.4.3

cjfrank

now I am not able to open any of my accounts. Page looks the same, all information seems the same, but will not work?

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

ag_tommy

@cjfrank

Please try the following:

1. Quit Safari and any other open web browsers.

2. Open and then quit 1Password completely.

• Hold down the Control and Option keys on your keyboard and choose 1Password > Quit 1Password Completely from the menu bar.

3. Restart the Mac.

4. Open 1Password.

5. Open the browser(s).

6. Verify that you're able to use the extension to fill logins.

cjfrank

just went through the recommended process. I click on the iPassword icon and the display, showing the 60 accounts I have are all present - it looks just like it was before I put in the new software. Now, I click on any one of the 60 items listed (the data is all filled in properly with passwords and web sites) and nothing happens! There is no movement to the web site and when I force it to the web site, there is no auto fill on the account! Simply put, it all stopped working!

ag_tommy

@cjfrank

I'd like to ask you to create a diagnostics report. Please use the following link to create that report for your device.

https://support.1password.com/diagnostics

The diagnostic report doesn't include any private information like your logins, Master Password, or Secret Key:
About 1Password diagnostics reports https://support.1password.com/diagnostics-privacy/
Please send that report to support@1Password.com Be sure to include the following information with your submission.

Your user name here in the forum. cjfrank
A link to this topic. https://discussions.agilebits.com/discussion/112500/i-just-downloaded-a-recommended-software-update-7-4-3#latest

• Please do not post your diagnostic report to the forum. This is for your privacy and security.
  The report will be in zip format, please send the entire file.

Once we receive the report we will be in a better position to assist you.