After upgrading to 7.4.3, all browser extension stop working.

countcain

I have the desktop app launched and unlocked but the chrome extension stop working.

---

1Password Version: 7.4.3
Extension Version: 4.7.5.90
OS Version: 10.15.4
Sync Type: Not Provided

countcain

Also, I tried removing and re-installing the extension. It doesn't fix the issue.

ag_tommy

@countcain

Please try the following:

1. Quit Safari and any other open web browsers.

2. Open and then quit 1Password completely.

• Hold down the Control and Option keys on your keyboard and choose 1Password > Quit 1Password Completely from the menu bar.

3. Restart the Mac.

4. Open 1Password.

5. Open the browser(s).

6. Verify that you're able to use the extension to fill logins.

countcain

@ag_tommy It works. Thanks for the quick response. You save my evening. Have a nice weekend!

ag_tommy

Wonderful news! Have a great weekend yourself.

ptrofi

A reboot is maybe a bit too harsh for such a banality. Especially on a Mac. In 2020... :)

The culprit is the 1Password Extension Helper, which messes things up with the browser extensions after the update of the applications. So:

1. Fully quit all your browsers in which you have the 1Password extension enabled (CMD + Q).
2. Go into 1Password Preferences > Browsers
3. Uncheck [Always keep 1Password Extension Helper running], then close the Preferences window
4. Fully quit 1Password (CMD + Q).
5. A window will pop up asking if you want to enable the Extension Helper. Select [Do not enable].
6. Restart 1Password
7. Go back to the Browsers tab in 1Password Preferences and check the previously unchecked option.
8. Restart your browsers and enjoy :)

Ben

Thanks @ptrofi!

Ben

itp

I had the same issue after upgrading to 7.4.3.

@ptrofi 's fix works for me. Thanks for that!

Maybe a good idea to pin this thread at the top of this forum

pascal

ag_tommy

@itp

Thank you for taking the time to let us know ptrofi's resolution worked for you.