After upgrading to 7.4.4 I cant use my 1Password.

mel0248
mel0248
Community Member
in Mac

Hi, I have a stand alone licence for 1password7 and its been working perfectly on my Mac until the upgrade yesterday to 7.4.4.
Since then, when I try to use the program a screen pops up thats say "welcome to 1Password....subscribe today".
On this pop up page there are only two links to progress. One is a link to sign in...but I don't have a membership. The other is a link if you need a licence...but I already have one.
Everything appears to be read only.
Help would be appreciated.
Thanks

1Password Version: 7.4.4
Extension Version: Not Provided
OS Version: OS 10.15.3
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @mel0248! Welcome to the forum!

    I suspect you might have installed 1Password 7 from the Mac App Store this time. That version does not support licenses, only Memberships, so it would explain why it is not reading your license.

    Can you try downloading 1Password from our website instead, and see if that version works for you with your license?

  • mel0248
    mel0248
    Community Member

    Thanks for your help...that was the problem.
    I will be careful in the future with updates...as it appeared to be a usual update at the time.

  • ag_ana
    ag_ana
    1Password Alumni

    @mel0248:

    You are welcome! I am glad to hear that my suggestion helped :)

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

This discussion has been closed.