Unable to establish connection with a 1Password desktop app

khaskin
khaskin
Community Member
in Browsers (Edge, Chrome, Firefox, etc.)

Hi,
i'm alway get this error.
how can i fix it?
i have the app on my mac..
uninstall the extention not help

1Password Version: 7.5
Extension Version: 1.19.0
OS Version: 10.15.5
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @khaskin!

    Can you please confirm the exact version of the 1Password for Mac desktop app that you have installed?

  • khaskin
    khaskin
    Community Member

    @ag_ana 7.5 beta 0

  • ag_ana
    ag_ana
    1Password Alumni

    @khaskin:

    Thank you for the confirmation! I would like to ask you to generate some logs and send them to us at support+forum@1password.com, so we can take a closer look at why this is happening to you. Here are the instructions to get the logs from the browser extension and from the desktop app, respectively:

    1Password X Log
    Diagnostics Report

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • khaskin
    khaskin
    Community Member

    @ag_ana thanks. i sent the logs
    [#EFN-13552-611]

  • ag_ana
    ag_ana
    1Password Alumni

    Thank you @khaskin! I confirm that I have managed to locate your diagnostics report in our system :+1: So we don't duplicate the answers by replying to you in multiple places, I am going to close this forum discussion and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: EFN-13552-611

This discussion has been closed.