I cannot access my account since downloading 7.4 to my iMac. It will not recognise my details

EdwardMacDonald
EdwardMacDonald
Community Member
in Mac

I opened my 1 password only Mac and was asked to update to 7.4. Since then It will not open as it says the data is on an old account. I then tried to open an inquiry with I Password and\d they do not accept my email or password .Yet I have the old 1Password working perfectly on my 2iPhones and 3 IPads.

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Referrer: forum-search:Since downloading 1Password 7.4 on my Mac I cannot open it as it does not recognise my Password or e

Comments

  • EdwardMacDonald
    EdwardMacDonald
    Community Member

    My iPhone is showing version 7.4.7

  • EdwardMacDonald
    EdwardMacDonald
    Community Member

    the operating system on my iMac is catalina the iOS only iris iPadOS 13.4

  • EdwardMacDonald
    EdwardMacDonald
    Community Member

    IS ANYONE THERE?

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @EdwardMacDonald! Welcome to the forum!

    IS ANYONE THERE?

    This is not a chat, this is a public forum. We reply as soon as possible but it's not real time communication. Also, while we try to reply as soon as we can, we have less people online on Sundays, so might have to be a little bit more patient if you write during the weekend. Thank you for your understanding.

    Since then It will not open as it says the data is on an old account.

    Can you please post a screenshot of this, making sure that no personal information in included, so we make sure we know what you are referring to?

This discussion has been closed.