Extension flashing screen instead of staying open

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katpen5
katpen5
Community Member
in Mac

My extension isn't working. When I click it, the 1password window just flashes on my screen but won't stay open. This started occurring after the last update to 1password. I have tried installing and reinstalling the extension several times.

1Password Version: 7.4.4
Extension Version: 4.7.5.90
OS Version: macOS 10.15.3
Sync Type: Not Provided
Referrer: forum-search:Extension flashing screen but won't stay open

Comments

  • ag_tommy
    ag_tommy
    Options

    @katpen5

    Please try these troubleshooting steps ? https://support.1password.com/extension-troubleshooting/

    You can also try the following.

    1. Quit Safari and any other open web browsers.

    2. Open and then quit 1Password completely.

    • Hold down the Control and Option keys on your keyboard and choose 1Password > Quit 1Password Completely from the menu bar.

    1. Restart the Mac.

    2. Open 1Password.

    3. Open the browser(s).

    4. Verify that you're able to use the extension to fill logins.

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