Remove a deactivated account

imacatlol
imacatlol
Community Member
in iOS

Hello,

I have a 1Password account from the company and a personal 1Password account on my iPhone.

Now that I have left the company, the account has been deactived but I am unable to remove it from the iOS app.

In the screenshot below there is no way to remove it and the sign out button is greyed out.

How do I remove this account in the iOS app.

Many Thanks

1Password Version: 7.4.7
Extension Version: Not Provided
OS Version: iOS
Sync Type: Not Provided

Comments

  • Ben
    Ben

    Hi @imacatlol

    I'm sorry for the trouble. Are you able to sign in with your personal account at https://my.1password.com/ and view all of your data there? If so I would recommend uninstalling and reinstalling 1Password for iOS to resolve this.

    Ben

  • imacatlol
    imacatlol
    Community Member

    That seemed to have worked.

    Many Thanks

  • ag_ana
    ag_ana
    1Password Alumni

    On behalf of Ben, you are welcome @imacatlol! If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

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