Blank autofill menu on field focus, but only sometimes...

Sometimes, but not all the time, certain sites will have the autofill menu box popped up when I get to the login page, but the box will be completely blank, and much too tall. Here are some screenshots from Spotify and my bank. I acknowledge that Spotify and my bank both have pretty clunky websites, but the login works normally at least half of the time, so I don't know how to reproduce it. I've been seeing this for at least a few months and a few different versions of Firefox, though! Currently seeing it in Firefox 75. The latest Firefox with the latest 1PX.

Note that the box is totally blank, but also much too tall where it should only be showing one suggestion.


1Password Version: Not Provided
Extension Version: X 1.18.1
OS Version: Windows 10
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @marshall_stacks!

    From what you wrote, I think you might encountered a known behavior. One of my colleagues wrote a detailed post about this here, please take a look there and see if that's indeed what is happening to you.

  • marshall_stacks
    marshall_stacks
    Community Member

    Hey @ag_ana , I think that post describes a blank box when you click the extension icon in the toolbar - I did indeed encounter that a lot in 2018 when the post was written, but it was eventually resolved and I haven't seen it since. This bug is only with the autofill suggestion box, and only (what feels like) a third of the time when opening a new page. If I manually click a box to focus it and pop up the autofill, I don't think it ever happens.

  • kaitlyn
    kaitlyn
    1Password Alumni

    @marshall_stacks – Thanks for the report! A colleague of mine was able to reproduce the issue on Windows. It's a similar situation where it's not incredibly consistent, but we'll work with what we've got. Typically, I'd ask for your 1Password X log, but we've actually already got a log in the existing issue, so no need to worry about that.

    ref: dev/core/core#408

  • KayJay
    KayJay
    Community Member

    Hi, I'd like to add my +1 to this where I am experiencing the same issue with the latest versions of 1Password X (1.19.1) and Firefox (76.0.1)

  • kaitlyn
    kaitlyn
    1Password Alumni

    Thanks for letting us know, @KayJay! I've added you to the existing issue as an affected user.

    ref: dev/core/core#408

This discussion has been closed.