unable to scan setup code after upgrade to ipad os 13.4.1

kitcatwalk
kitcatwalk
Community Member
in iOS

hello
i had trouble signing in with the master password online, the ipad version still worked. therefore i saved all the passwords, then deleted the account. now i created a new account and wanted to connect it with the authenticater app. i am asked to scann the QR code. when i scan with the camera of the ipad, the screen of the authenticater turns black and it won't react anymore. i deleted the app and downloaded it to have the latest version, but i still get the same response. can you help?
thank you
mac os sierra, 10.12.6
ipad mini 4, software 13.4.1
1password 7 (works fine on the computer)

thank you
choon-kang walther

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @kitcatwalk! Welcome to the forum!

    when i scan with the camera of the ipad, the screen of the authenticater turns black and it won't react anymore.

    Can you please make sure that 1Password has camera permissions under iOS Settings > Privacy > Camera?

This discussion has been closed.