Not Saving Password When I Log Into Websites

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KVK90
KVK90
Community Member
in Mac

I have downloaded the Safari browse extension, in addition to the 1Password 7 app on my Mac, and I've turned off the AutoFill function in the browser, but when I go to log into websites, I'm not getting any pop-up to save the information into 1Password.

1Password Version: 7
Extension Version: 7.4.3
OS Version: OS X 10.15.4
Sync Type: Not Provided

Comments

  • Ben
    Ben
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    Hi @KVK90

    I'm sorry to hear about the trouble getting 1Password to work as expected in Safari. With 1Password 7 there isn't a separate extension to install for Safari - it is included with the app. As such from your description it sounds like you may have inadvertently installed two copies of the app.

    Please try these instructions:

    1. Quit Safari
    2. Open and then quit 1Password completely — ⌘⌥⌃Q (Command Option Control Q)
    3. Drag 1Password to the Trash, but DO NOT use a "cleaner" app to remove 1Password if you have one (MacKeeper, CleanMyMac, AppZapper, etc)
    4. Empty the Trash
    5. Restart your Mac
    6. Install 1Password from our website: Download for Mac
    7. Open 1Password
    8. Make sure the extension is shown and enabled in Safari under Preferences > Extensions (do not click "More Extensions")
    9. Verify that you're able to use the extension to fill logins

    Let me know how it turns out. :)

    Ben

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