Unable to add a new password to the vault

lomkay
lomkay
Community Member
in 1Password in the Browser

I'm unable to add a new password to the vault from a web browser, I get this error: "Your Secret Key has changed. Please sign in to your account to re-authenticate"
A link was provided underneath the error, I clicked on it and logged into my account and this has not helped, any idea of how to resolve this?

Thanks

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: windows 10
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @lomkay! Welcome to the forum!

    Can you please let us know what browser this is happening with?

    Also, are you perhaps using 1Password X in your browser?

  • lomkay
    lomkay
    Community Member

    Chrome and 1Password X in my browser. Thanks

  • ag_ana
    ag_ana
    1Password Alumni

    @lomkay:

    Thank you for the confirmation. Have you recently regenerated your Secret Key for your 1Password account, even on a different device?

This discussion has been closed.