My 1P will not add my paid work vaults into Chrome

heyhoe30
heyhoe30
Community Member
in 1Password in the Browser

I have both a free personal account and a paid work account. BUT my Chrome 1P is not showing my paid work account passwords... yet when I try to add the paid work account in Chrome, I get an error message saying (sic) that "my browser is not compatible, please use Chrome or XYZ..."??!! Pls support

1Password Version: 7
Extension Version: 1.18.1
OS Version: Macbook 10.15.4
Sync Type: ??
Referrer: forum-search:My 1P is not updating/Syncing, yet it is ok in another browser

Comments

  • kaitlyn
    kaitlyn
    1Password Alumni

    Hey @heyhoe30! 👋

    Thanks for getting in touch. We've seen that same error message reported by a few other people, and in each case they had a browser extension that was interfering a bit. Do you have any browser extensions besides 1Password installed, and in particular Google Tag Manager?

    If so, try disabling that extension and see if that addresses the problem. We're looking into a change we may be able to make on our side to work around the issue, but one customer reported that just reinstalling Google Tag Manager did the trick.

    Let me know how it goes!

  • heyhoe30
    heyhoe30
    Community Member

    Awesome tip. Removing Tag Manager fixed it. Thanks Kaitlyn. Ben

  • kaitlyn
    kaitlyn
    1Password Alumni

    @heyhoe30 – I'm glad to hear that! If anything else comes up, let me know. :)

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