Problem to log in

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Caesar
Caesar
Community Member
in Mac

hello;

I have got 1Password along time ago. It was at the start of it maybe by that time. Is there any way to reset my password or reactivate it.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

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  • ag_tommy
    ag_tommy
    edited April 2020
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    @caesar

    I'm sorry to hear that you're unable to login. I want to start by saying, 1Password has always used a hands-off approach to your Master Password. We do not know it! So we cannot reset it, however you can. Please be sure this is what you want to do.

    Here are the steps to reset the 1Password Mac app:

    1. Open or bring 1Password to the front.

    2. Click on Help (at the very top of the screen to the right of the Apple icon) > Troubleshooting > Reset All 1Password Data.
      You will be asked to type in a code, and you need to copy it as is, hyphens included.

    3. Click on Delete Data and Start Over. * This only removes local data and doesn't affect your data in Dropbox.
      At this point, 1Password will quit and disappear off your screen.

    4. Open 1Password again on your Mac, and there will be two choices - New to 1Password? Or Used 1Password before?

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