Cannot login with new phone

mlmiles1

I am utterly frustrated.

We have a family plan, but I cannot access 1password for iOS since I got a new iphone.

Please help.

I have literally spent the last 2 hours trying to fix this and I am ready to scream!

Ever time I try to scan the code and enter my master, it tells me that the info is invalid!!! How can that be if I am logged in with that access information on my computer?

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: iOS
Sync Type: Not Provided

mlmiles1

Did this issue get resolved? I am experiencing access issues.

System

This discussion was created from comments split from: Why is my 1Password Master Password different on the website and my local Mac app and iPhone app.

Ben

Hi @mlmiles1

We'd be happy to help. I'm sorry for the frustration. On your computer, do you have a vault called "Primary"? You can check in the vault switcher at the top left of the app.

Ben