Account Frozen After Paying (twice!)

JDZ30307

[#VGY-86133-928] is my support ID.

After subscribing on my iphone, I downloaded the mac version. That account was frozen and asked me to update my billing info. After I did that, I was charged another fee! ($36 annual). Worst of all, the account is still frozen!! I believe the 1password for mac was downloaded from your website.

Can you unfreeze and issue a credit?

Please help!!

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1Password Version: 7.4.3
Extension Version: Not Provided
OS Version: ox x 10.14.6
Sync Type: Not Provided

Ben

Hi @JDZ30307

We're unable to address billing inquiries here in this public forum, but we would of course be happy to help. Information on how to get in touch with us via email can be found here:

Email us with billing or account questions — 1Password Forum

Ben

arturo_aubry

I have replied to your email @JDZ30307.

Thanks for getting in touch with us 😊