Changing to family subscription

mdemirha
mdemirha
Community Member
in Families

Hello there,

I would like to invite my wife and convert my account to a family subscription. I don't see invite button on my account because my subscription was setup through Apple app store. Can you please help me with moving my account to family subscription? As far as I gather from previous forum messages, it seems like I need to cancel my subscription from Apple store first; but I want to make sure that I don't lose access to my account if I do that. My subscription is paid until September 4th, if I cancel, what will happen to my account?

Thanks,
Mustafa

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Comments

  • ag_tommy
    ag_tommy
    edited May 2020

    @mdemirha

    Please reach out to us via email using support@1Password.com and a member of our billing team will be able to assist you. We don't want to share any private account details within this public forum.

  • mdemirha
    mdemirha
    Community Member

    Done. Thanks!

  • Ben
    Ben
    edited May 2020

    Thanks @mdemirha. Someone from our team will be in touch via email to help you sort this out shortly. :)

    Ben

    ref: UDF-55711-444

This discussion has been closed.