Secure notes not synching: Macbook (10.15.4) running 1P 7.4.3 and iPhone X (13.3.1) running 7.5.2

smccure
smccure
Community Member

Secure notes not synching: Macbook (10.15.4) running 1P 7.4.3 and iPhone X (13.3.1) running 7.5.2

Synching via Dropbox


1Password Version: 7.5.2
Extension Version: Not Provided
OS Version: 13.3.1
Sync Type: Dropbox
Referrer: forum-search:secure notes not synching

Comments

  • Hi @smccure

    I'd like to ask you to create some diagnostics reports, one from each of your devices:

    Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/113281/secure-notes-not-synching-macbook-10-15-4-running-1p-7-4-3-and-iphone-x-13-3-1-running-7-5-2#latest
    • Your forum username: smccure

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

    Ben

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