Can't get to settings (or anything) in iOS app

fitzri
fitzri
Community Member
in iOS

Hello 1Password!

I'm using the 1Password app on an iPhone 6s, and I need to access the settings in the app (so that I can enable Touch ID). I type in my master password, and the screen says unlocked, but it doesn't open. It just stays on the screen displaying the logo and "unlocked". I can't get to the settings or my passwords or anything. Any idea what's going on?

Thanks for your help!

Comments

  • fitzri
    fitzri
    Community Member

    Hello 1Password!

    I'm using the 1Password app on an iPhone 6s, and I need to access the settings in the app (so that I can enable Touch ID). I type in my master password, and the screen says unlocked, but it doesn't open. It just stays on the screen displaying the logo and "unlocked". I can't get to the settings or my passwords or anything. Any idea what's going on?

    Thanks for your help!

    1Password Version: Not Provided
    Extension Version: Not Provided
    OS Version: Not Provided
    Sync Type: Not Provided
    Referrer: forum-search:bullshit

  • Ben
    Ben

    Hi @fitzri

    I'm sorry to hear about the trouble with the lock screen. I'd recommend restarting your phone, and see if that helps:

    Restart your iPhone - Apple Support

    Please let me know.

    Ben

  • fitzri
    fitzri
    Community Member

    It worked! Thank you!

  • ag_tommy
    ag_tommy

    On behalf of Ben, you're welcome.

This discussion has been closed.