Problem with Master Password on Ipad

pkolstad
pkolstad
Community Member
in iOS

I use 1Password all the time on three home computers. But when I download the iOS 1Password Manager on my wife's iPad and try to sign in, it gives me an "Invalid Login Information" error. I scanned the setup code on the IPad, so the secret key has to be correct. The email is correct; I verified that on one of my computers. Is there something about the iPad keyboard that's different from the Mac keyboard that's causing the app to throw an error message when I accurately type in my Master Password? I know the PW is correct; something has to be hiccuping on the iPad login. I obviously cannot email my Master PW to copy/paste it on the IPad so what can I do? iOS is 13.3.1. Please advise. Thank you. Peter Kolstad

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Referrer: forum-search:secret key ios

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @pkolstad! Welcome to the forum!

    Are you able to login on 1Password.com in the browser using this Master Password?

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