1Password says the safari extension isn't installed but it is.

johnski
johnski
Community Member
in Mac

No icon in the menu bar, no access to password when using Safari except copy/paste, which defeats the whole purpose of 1Password. Everything works in Chrome, Firefox, Brave and windows browsers. Can't uninstall the extension without uninstalling 1Password.

1Password Version: 1Password 7 Version 7.5 (70500002) Mac App Store
Extension Version: Who knows?
OS Version: macOS Catalina 10.15.4
Sync Type: 1Password
Referrer: forum-search:1password not working in safari

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @johnski! Welcome to the forum!

    If you open the 1Password Preferences > General tab, is the setting named Show 1Password in the menu bar checked?

  • johnski
    johnski
    Community Member
    edited May 2020

    Yup. Sometimes the icon flashes on and off again.

  • ag_ana
    ag_ana
    1Password Alumni

    @johnski:

    Thank you for the confirmation. Can you please try quitting 1Password completely (right-click on 1Password mini in the menu bar at the top right of your screen > Quit 1Password Completely), and then relaunch 1Password? Does the extension behave in the same way afterwards?

  • johnski
    johnski
    Community Member

    Done all that. Restarted the MacBook multiple times. Same every time.
    I asked on Twitter last night. They advised all of this and then to contact support on email with this subject. [#ZPL-72618-738].

  • Ben
    Ben

    Thanks @johnski. To avoid further duplication of efforts let's continue in that email thread. We'll be in touch soon.

    Ben

    ref: ZPL-72618-738

This discussion has been closed.