Guest invite emails confusingly received as 'Family' invites

christiaanb
christiaanb
Community Member
edited May 2020 in Families

I was testing out the invitation/sharing feature today and noticed that the wording of the emails is quite confusing.

I sent a Guest invite to somebody, but at the other end they received an email that said:

Join your family

Then, after they joined, I received a confirmation email that says:

[firstname lastname] has joined your family and is awaiting confirmation. Confirm guest

This is very confusing for the person at the other end because they're not part of my family. And it's confusing for me because I kept thinking perhaps I'd sent a Family invite by mistake.

As it turns out they're only added as a Guest, not as a Family member. But the email wording is very confusing.

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Comments

  • Ben
    Ben

    Hi @christiaanb

    The wording for the email is based on the type of membership you're being invited to join (e.g. 1Password Families vs 1Password Business), rather than which account type you're being invited to create (e.g. Family Member vs Guest). That said, I do see how this could cause some confusion. I'll suggest to the team that we take another look at this in the future. :)

    Ben

  • christiaanb
    christiaanb
    Community Member

    Thanks 👌🏼

  • Ben
    Ben

    Sure thing. :+1:

    Ben

This discussion has been closed.