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I downloaded app, am being charged, but never set up acct. How do I get started?

amydebnam
amydebnam
Community Member
in Memberships

I downloaded the app. I don't remember purchasing but am being charged each month. I didn't set up an acct. I registered (just now) to see if I could proceed from there, but I don't see anything to help me get started. What do I need to do? Thank you.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: OS Catalina 10.15.4
Sync Type: iCloud
Referrer: forum-search:I downloaded app, am being charged, but never set up acct. How do I get started?

Comments

  • Ben
    Ben
    edited May 2020

    Hi @amydebnam

    I'm really sorry to hear about the situation. I'm not sure how we'd be charging you without you having an account. So we can get to the bottom of this please reach out to us via email at support+forum@1password.com. If you've received a receipt for charges from us it would help if you could please forward that. Once you send the email you should get an automatic reply from BitBot with a support ID. Please post that ID here. Thanks!

    Ben

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