1Password is not giving correct OTP codes for twitter on Mac and browser, but giving them on iOS

sidtree
sidtree
Community Member

1Password is not giving correct OTP codes for twitter on Mac and browser, but giving them on iOS
I tried to scan new qr code via twitter. added it on my phone. ideally password should sync everywhere and give correct codes on all platforms but I'm getting correct 6 digit codes only on iPhone app not on Mac or 1password x on chrome.
strange problem, please fix.
I have all the latest versions and 1password families subscription.


1Password Version: 7.5
Extension Version: 7.5
OS Version: macOS 10.15.4
Sync Type: 1password.com
Referrer: forum-search:OTP codes twitter

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @sidtree!

    The very first thing that is worth checking is if the time is the same on all of your devices. 2FA is very time-sensitive, so any drift in time on any of your devices could cause the authenticator codes to be rejected. If the codes are correct on your iOS device, but not on your Mac, it's possible that the time on your Mac might be off by several seconds or more.

    A good resource that makes it easy to check this is the following website:

    https://time.is/
    

    After making sure the time is the same on every one of your devices, your authenticator codes should be accepted.

  • sidtree
    sidtree
    Community Member

    that exactly was the problem, thank you so much for this support

  • ag_ana
    ag_ana
    1Password Alumni

    You are welcome @sidtree! I am happy I could help :)

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

This discussion has been closed.