Error message: 1Password 7 can't be opened

jniles

Whenever I attempt to launch/use 1Password 7 on my MacBook Pro, I get an error message that says "1Password 7 can't be opened." That's it. No other information. I've deleted/reinstalled, restarted (multiple times) and even reinstalled MacOS. No changes.

The app is completely unusable on this device. All my other devices (3 iPads, 2 iPhones, and an iMac) are all fine. It's only this machine.

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1Password Version: Latest...
Extension Version: 7.5
OS Version: 10.15.4
Sync Type: iCloud
Referrer: forum-search:1Password 7 can't be opened

Ben

Hi @jniles

I'm very sorry to hear about the trouble getting 1Password to launch on this particular MacBook Pro. Could you please open the Terminal app for me (in /Applications/Utilities) and run these two commands:

• ls -la /Applications/1Password\ 7.app
• codesign -vvv /Applications/1Password\ 7.app

Press enter after each command in order to run it. Copy and paste the output and email it to us, along with a diagnostic report. To create the report please see these instructions:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@agilebits.com (this address may be different than the pre-filled address — please use this one).

With your email please include:

• A link to this thread: https://discussions.agilebits.com/discussion/113589/error-message-1password-7-cant-be-opened#latest
• Your forum username: jniles
• The output from the two commands above

That way I can "connect the dots" when I see your diagnostics in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

Once I see the diagnostics I'll be able to better assist you. Thanks very much!

Ben

jniles

Thank you for your help! Here is the BitBot support number: [#LTY-18172-573]

Ben

Thanks @jniles. I have some thoughts on this that I'm reviewing with my colleagues. Once we have a plan of action put together I'll reach out to you as a reply to that email. Let's continue the conversation there. Thanks!

Ben

ref: LTY-18172-573

jniles

Sounds like a plan. Thank you.

Ben

:+1: :)

Ben

dsahm

Hello there, I have the exact same problem. It began to happen out of nowhere. Last Mac OS X Update did not resolve the issue.
Is there any solution for this?

ag_ana

@dsahm:

I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

Thank you for your patience!

ref: EPW-34356-124

jniles

Turns out my issue was being caused by a conflict with Sophos - a virus protection program required by my employer. I spoke with my IT department and they added 1Password to the whitelist. This solved it for me. Unfortunately, if you're not using Sophos, this will not help you.

Sorry!

Ben

Thanks for sharing @jniles. :)

Ben