"Could not add account to 1password Primary Profile Locked"

craig_lloyd
craig_lloyd
Community Member
in Mac

I tried out 1password7 on my Mac and after one month it went to read only mode, so I decided to subscribe. $2.99 pm plan.

I entered my email and created a password... I get two emails one with a 6 digit code which I entered and a second saying almost sarcastically "YOUR ACCOUNT IS READY TO GO!"

But is it though?

"Could not add account to 1password Primary Profile Locked" message appeared and since then I CAN DO NOTHING.

My software asks for "SECRET KEY" but I don't have one.

So it says amusingly, "you can get your secret key from the 1password webpage..."
Logging in, it asks me for my "SECRET KEY"

but don't worry because you can just download your SECRET KEY from the EMERGENCY KIT.

But when I click on the EMERGENCY KIT it again ASKS ME FOR MY SECRET KEY.

You guys are supposed to be credential manager pros.

Not looking too professional here.

1Password Version: 7.5
Extension Version: Not Provided
OS Version: 10.15.4
Sync Type: Dropbox

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @craig_lloyd! Welcome to the forum!

    We will be happy to help you with this. I noticed that you also sent us an email with the same questions. So we don't duplicate the answers by replying to you in multiple places, I am going to close this forum discussion and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: RDD-32254-869

This discussion has been closed.