After recovery, cannot sign in to 1Password.app, or delete Account...

billardal
billardal
Community Member
in Business and Teams

Hello there,
i recovered an account of a costumer today as admin. After setting a new password and downloading the new secret key, i wanted to sign in again on the costumers computer. But i cannot login, that is clear, the old secret key is still in the 1Password.app. But how can i replace the secret key. I cannot delete the account, nor add anew on... buttons are greyed out..
thanks for help
Alexander

1Password Version: 7.5.5
Extension Version: Not Provided
OS Version: macOS 10.15.3
Sync Type: 1password.com
Referrer: forum-search:After recovery, cannot sign in to 1Password.app

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @billardal! Welcome to the forum!

    It sounds like you might have to start over in the 1Password app because it's still keeping the old account information there. Please follow the guide I have linked to and you will be able to add the account using the new credentials.

    Let us know how it goes!

  • billardal
    billardal
    Community Member

    Hi ag_ana,
    many thanks for you help. As alwasy incredible fast and perfect. That solved my problem.
    Thanks again, take care and have a nice day.
    Alexander

  • ag_ana
    ag_ana
    1Password Alumni

    You are welcome @billardal! I am glad I could help :)

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

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