YubiKey 5 NFC: "Request for security key was canceled"

BWman

Hi,

does anyone has an idea, why I get this response during the attempt to register the Yubikey? I've tried it several times.

Regards

• Andreas -

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1Password Version: Not Provided
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OS Version: macOS 10.15.5
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ag_ana

Hi @BWman!

Can you please let us know what steps you are following to register your Yubikey? For example, are you using the instructions on this documentation page? If you are, at what exact step are you getting that message?

BWman

Hi,

I'm using the instructions on that page.

The message appears - about thirty seconds - after I touch the key and see the spinning wheel.

Regards

• Andreas -

ag_ana

@BWman:

Thank you for the confirmation. Can you please try the quick test described by my colleague Jasper in this post to make sure everything is fine with your Yubikey and with your browser?

BWman

Hi,

the problem was Safari, with Chrome I could register my key.

Thanks for the excellent support.

Regards

• Andreas -

ag_ana

You are welcome @BWman! And thank you for the update :) I am glad to hear that things are working fine for you in Chrome.

If you have any other questions, please feel free to reach out anytime.

Have a wonderful day :)