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Converting from Individual to Family

miriamandrea
miriamandrea
Community Member

I signed up for 1Password via the app on my iPhone. I paid $8.99 for 6 months and I believe it will be $3.99 for every month after. Being new to the password manager world I didn't realize I should have signed up through the 1Password website for the family account.

Is there any easy way to convert my account? Or are there any steps I should take to get myself on the family account?

Thanks in advance for the help!


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @miriamandrea! Welcome to the forum!

    We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to support+forum@agilebits.com from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • miriamandrea
    miriamandrea
    Community Member

    Thank you for your quick response and guidance! Here is the ticket number: #DYH-87325-746

  • ag_ana
    ag_ana
    1Password Alumni

    @miriamandrea, you are very welcome!

    We have received your email and we will get back to you over there as soon as possible.

    Thank you for your patience!

    ref: DYH-87325-746

  • miriamandrea
    miriamandrea
    Community Member

    Sounds great! I will wait for someone to get in touch!

  • :+1: :)

    Ben

This discussion has been closed.