My Id is - kammili1 Saying - Ask your admin to recover account

kammili1

My Id is - kammili1 Saying - Ask your admin to recover account. Can you recover my account?

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ag_ana

Hi @kammili1! Welcome to the forum!

We cannot recover anyone's account, but your account admin can do it for you. You can send them this guide, in case they need to see what the procedure looks like:

Recover accounts for family or team members

kammili1

Thank you !
How to find my account admin? Thank you!

ag_ana

@kammili1:

When you received the invitation to join your 1Password account for the first time, the email came from your admin, so you can see this information in that first email message ;)

kammili1

Looks I did not signed in after I got that email. I do not have that mail now. I have my email id but do not remember secret key and master password. I do not know how to reset, thank you!

Ben

@kammili1

We're unable to discuss any specific account information in this public forum, but if you could please email us from the email address associated with your membership we'd be happy to investigate further. Please email us at support+forum@1password.com and include a link to this thread: https://discussions.agilebits.com/discussion/113964/my-id-is-kammili1-saying-ask-your-admin-to-recover-account#latest
When you email in you'll get an automated reply from BitBot with a support ID. Please post that ID here so we can follow up. Thanks!

Ben

kammili1

Thank you Ben!
This is the support Id : [#DLH-64844-332]
Thank you

Ben

Perfect. Thank you. I'll make sure the appropriate folks on our side see this info and get back to you. :)

Ben

ref: DLH-64844-332