"Can't Sign In. LegacyServerError: The link has expired"

pedersenaaronj

I have a user that is trying to sign in to his company's 1Pass web portal, but receives the error "Can't Sign In. LegacyServerError: The link has expired". What does this mean and how can I restore his access?

Thanks!

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Legacy server error

Ben

Hi @pedersenaaronj

We'd be happy to help with that. Could you please let us know the URL that is in the address bar when this error occurs? If you'd rather not share it publicly you can email it to us at business@1password.com. If you email, please include a link to this thread for reference: https://discussions.agilebits.com/discussion/114009/cant-sign-in-legacyservererror-the-link-has-expired#latest

Thanks!

Ben