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how do I sign In with my secret key?

collinsm99
collinsm99
Community Member
in Memberships

My master password isn't working . How do i sign in using my secret key?

Comments

  • collinsm99
    collinsm99
    Community Member

    No idea why my password stopped working but I have my recovery kit -How do i sign in using my secret key?

  • danco
    danco
    Volunteer Moderator

    You do need your master password. The secret key isn't enough.

    If you are using the same computer as always, the secret key will be stored on the machine and does not need entering again.

    Have you made any changes on your machine(s)) lately? Such as changing the keyboard layout, for instance.

    Details of your setup (which version of 1PW, what OS, etc) are worth including, as they can help the AgileBits staff staff solve problems.

  • Ben
    Ben

    Hi @collinsm99

    Following up here to see how you made out based on the information danco provided above. Please let us know. :)

    Ben

This discussion has been closed.