If I update/change a password via the web, it doesn't update the android mobile app. Thoughts?

CNote3

Also, when signing into a particular gmail account, it truncates a combination of an new and old password in the password field. Crazy.

---

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:If I change/update a password via the web, it doesn't sync and update the android app

peri

Hi @CNote3.

I'd like to ask you to create a diagnostics report from your Android device:

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

With your email please include:

• A link to this thread: https://discussions.agilebits.com/discussion/114093/if-i-update-change-a-password-via-the-web-it-doesnt-update-the-android-mobile-app-thoughts#latest
• Your forum username: CNote3

That way I can "connect the dots" when I see your diagnostics in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

Once I see the diagnostics I'll be able to better assist you. Thanks very much!

CNote3

Hi Peri

I send the info but never got an automated reply with support ID. At least not yet. Hope you connect the dots
Thanks
Curtis

peri

Thanks! I'll take a look and get back to you soon!