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If I update/change a password via the web, it doesn't update the android mobile app. Thoughts?

Community Member

Also, when signing into a particular gmail account, it truncates a combination of an new and old password in the password field. Crazy.

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Referrer: forum-search:If I change/update a password via the web, it doesn't sync and update the android app


  • periperi

    Team Member

    Hi @CNote3.

    I'd like to ask you to create a diagnostics report from your Android device:

    Sending Diagnostics Reports (Android)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/114093/if-i-update-change-a-password-via-the-web-it-doesnt-update-the-android-mobile-app-thoughts#latest
    • Your forum username: CNote3

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

  • CNote3CNote3
    Community Member

    Hi Peri

    I send the info but never got an automated reply with support ID. At least not yet. Hope you connect the dots

  • periperi

    Team Member

    Thanks! I'll take a look and get back to you soon!

This discussion has been closed.