Duplicate Passwords

Jojo2020
Jojo2020
Community Member
edited June 2020 in Android

Is there away to go thru and get rid of duplicate entries of my passwords. I have quite a few and it will take me forever to do it manually.

Comments

  • peri
    peri

    Hi @Jojo2020. If you have a single copy of each item in two separate vaults, it may be easy, as we can just delete one vault. Otherwise, it may not be so easy. I'd like to ask you to create a diagnostics report from your Android device:

    Sending Diagnostics Reports (Android)

    Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/114322/duplicate-passwords
    • Your forum username: Jojo2020

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

  • tdktpacs
    tdktpacs
    Community Member

    Same issue here. I have at least 8-10 duplicates and/or outdated passwords for every account. There needs to be a duplicate resolution tool ASAP!

  • ag_audrey
    ag_audrey
    1Password Alumni
    edited November 2020

    Hey @tdktpacs, we're sorry about the trouble you're experiencing with duplicates.

    Could you please follow Peri's instructions above to create a diagnostic report from your Android device: https://support.1password.com/diagnostics/?android.

    Please include your forum username tdktpacs instead of the one above.

    Thanks in advance!

This discussion has been closed.