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App Store: Applying purchase to account

MihaiS
MihaiS
Community Member
in Memberships

Hello,
I've change my billing method to Apple App Store and my account is still in Frozen Status with the message "Applying purchase to account", can you please help me out?

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Comments

  • Ben
    Ben

    Hi @MihaiS

    I'm sorry for the trouble getting your subscription through Apple applied to your account. I'd like to get you in touch with our billing team directly. They'll be in the best position to help sort this out for you. To facilitate that, please send us an email to the address support+forum@1password.com and include a link to this thread (https://discussions.agilebits.com/discussion/114329/app-store-applying-purchase-to-account#latest) in the body of your message. When you email in you should get an auto-reply from BitBot with a support ID. Please post that ID here so we can ensure your message is routed to the appropriate folks on our end.

    Thank you!

    Ben

This discussion has been closed.