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help me get my masterkey or whatever you are asking for

potdealer
potdealer
Community Member

my app was deleted from my phone and I cant seem to sign in with the email and master password. I have followed all the instructions and nothing works


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Referrer: forum-search:help me get my masterkey or whatever you are asking for

Comments

  • potdealer
    potdealer
    Community Member

    Is there a live support???

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @potdealer! Welcome to the forum!

    We don't have chat support, but we do reply to messages as soon as possible, and in the order we receive them.

    I am sorry to hear about this. For your privacy and security, your Master Password is not stored anywhere, only you know it. This means that it is not possible to recover it unless you are a member of a Families or Business accounts. If you have an Individual account or a standalone license, I recommend reading this article to try and recover your Master Password.

    If, on the other hand, you are part of a Families or Business account, you can ask another Admin to recover your account for you.

    If you still cannot recover your Master Password, we can certainly delete your account so you can create a new one with a new Master Password you know.

This discussion has been closed.