Face ID setting resets after restart

gdonskoy
gdonskoy
Community Member
in iOS

Hi!
For a while now every time I restart iPhone it resets setting for Face ID on 1Password.
Face ID login stops working unless I go to 1Password turn off Face ID and then turn it back on.

1Password Version: 7.5.3
Extension Version: Not Provided
OS Version: iOS 13.5.1
Sync Type: Not Provided

Comments

  • Ben
    Ben

    Hi @gdonskoy

    Could you please let me know what you have the setting 1Password > Settings > Advanced > Security > Require Master Password set to?

    Ben

  • gdonskoy
    gdonskoy
    Community Member

    2 weeks
    Thing is it doesn't get reactivated automatically after I reenter the password for it on some website. I have to specifically open 1Password app, enter password, disable Face ID, Enable it again and then it starts working properly.

  • Ben
    Ben

    @gdonskoy

    Thing is it doesn't get reactivated automatically after I reenter the password for it on some website

    "On some website" may be the key words here. The autofill function of iOS isn't currently capable of re-enabling biometric unlocking of 1Password. That can only be done by the 1Password app itself. I'd like to have you try this, please:

    1. Restart the device
    2. Launch and unlock the 1Password app, but don't adjust any settings
    3. Launch Safari and try using autofill to log in to a website

    Does that work?

    Ben

This discussion has been closed.