Forgot master password, hint does not help. Can acces part via face recognition

34eddy
34eddy
Community Member
in iOS

Dear all,
I use 1 password on my iPhone 11promax
I can acces most of my passwords via my face regognition but I would like to be able to enter the account
I have no magic key or emergency pack
Anybody can help ?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni
    edited July 2020

    Hi @34eddy! Welcome to the forum!

    If you are seeing a hint, this means that you are using a standalone vault. The hint is what you entered when you first created this 1Password vault.

    1Password membership vaults do not have hints. If you don't have a 1Password membership, you will not have a Secret Key (I suppose that's what you meant when you wrote "magic key") or Emergency Kit documents. Standalone vaults do not have either of those.

    Is this the only device where you are using 1Password?

This discussion has been closed.