Can’t sign in. LegacyServerError: User is deleted

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fredagie
fredagie
Community Member
in Mac

tryin to add a 3rd device to my family account and it gives me Can’t sign in.
LegacyServerError: User is deleted, using my.1password.com address, please advise

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Referrer: forum-search:Can’t sign in. LegacyServerError: User is deleted

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  • ag_ana
    ag_ana
    1Password Alumni
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    Hi @fredagie!

    The error message is telling you that this user has been deleted, so you will not be able to login to this account: it doesn't exist anymore since you deleted it.

    Make sure you are trying to login to the correct account: your previous discussion on the forum also makes me suspect that the login issues you are facing is because of this.

  • fredagie
    fredagie
    Community Member
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    this just does't make sense, I add 2 devices with the same login after I had some issues, then I use the same log in to add a 3rd device and now the user is deleted? if the user is deleted then how is it that I can log in as the said user on the original device?

  • ag_tommy
    ag_tommy
    edited July 2020
    Options

    @fredagie

    Can you reach out to us via email using support@1Password.com? We may need to take a more in-depth look at your account to see what's happening. We don't discuss account specifics in the forum for your protection.

    Please include a link to this forum discussion in your submission. https://discussions.agilebits.com/discussion/114563/can-t-sign-in-legacyservererror-user-is-deleted#latest and your forum name fredagie

    You will receive an automated reply from BitBout, our automated responder, with a ticket/ID number. Please post that ticket/ID number here.

    Thanks,

This discussion has been closed.