Mac can't update new version

Mbrydon

I received the update but the update won't complete, says turn 1password off and still won't install the update.

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1Password Version: 7.5
Extension Version: 1Password 7 Version 7.5 (70500002) Mac App Store
OS Version: 10.5.5
Sync Type: iCloud

ag_ana

Hi @Mbrydon!

Please make sure that 1Password is not running before you proceed. Try quitting 1Password completely (right-click on 1Password mini in the menu bar at the top right of your screen > Quit 1Password Completely), and see if you can continue the update.

Mbrydon

Thank you that worked

ag_tommy

On behalf of Ana, you're welcome.

jsejcksn

When installing other updates from the App Store, if the app is running, the user is given an option to Quit the app in order to install the update. With 1Password (for as many App Store updates as I can remember), this has never worked. If I select Quit to complete the update, it times out and I get this system notification:

I have to

as @ag_ana suggested.

Is this issue on the engineering team's radar so a fix can be made?

ag_tommy

@jsejcksn

Yes, development is aware and working on the issue.

ag_tommy

@smithwood

We understand the update experience needs fixing. I am sorry for the trouble.

pappjo

This had been an issue sometime ago as well but then an update had corrected this to where we didn't have to manually "completely quit" 1Password, that process would happen automatically and the update would complete. But this has apparently changed with recent versions. On my mac I get the message that the update can't install while the app is running and to click "Continue" to close the app and have the update complete clicking that Continue button does nothing and I have to manually use the mini to quit completely.

ag_ana

@pappjo:

Indeed, I remember this being fixed in the past with an update, but it looks like the bug managed to make its way to us again. In the meantime, please continue quitting 1Password manually the way you wrote, and that will allow you to complete the update. Our developers will continue working on this to make sure it hopefully does not continue happening :+1: