Please describe best method for updating passwords online with 1Password 7
I know that AgileBits thinks this is easy and straightforward. If that's true, I'm doing something wrong.
What happens to me is that the password is saved with no username in a new account listing and the next time I go to the website it goes to the old login with the old password. The fact that the password only stays in memory for a limited amount of time has frequently made the problem worse. I've just created a new password for YouTube four times, because I found the process so clumsy and unintuitive. I don't know what I'm doing wrong.
Please describe the best method for updating passwords online with 1Password 7. Thank you
1Password Version: 7
Extension Version: Not Provided
OS Version: Catalina
Sync Type: Not Provided
Referrer: forum-search:best way to save new passwords changed online
Comments
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Hi @jmassengale!
This is our recommended approach to change passwords with 1Password:
Change your passwords and make them stronger
What happens to me is that the password is saved with no username in a new account listing and the next time I go to the website it goes to the old login with the old password.
After you change the password on a website and submit the information, does 1Password popup for you asking if you want to update the current Login with the new password?
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No.
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Thank you for the confirmation. What version of the 1Password browser extension are you running?
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4.7.5.90 on Chrome. I don't know on Safari, but the result is the same. It was Chrome I used today.
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If you see the same behavior in two separate browsers, it could either be a problem with the specific website, or it could be a 1Password setting. Can you open 1Password Preferences > Browsers tab, and make sure that the option Detect new usernames and passwords and offer to save them is enabled?
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That was checked. This has been happening for years. I sure wish you would reinstitute phone support. A week has passed and we are no closer to a solution.
Today, the Safari extension won't open. The App Store confirms I have the latest extension.
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I have uninstalled the Safari extension and reinstalled. I've restarted Safari a couple of times. The icon is in the Safari menu bar but it won't open.
What do I do? I have the latest Catalina, the latest Safari, the latest extension, and 1Password 7.6
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Hey @jmassengale ,
You might want to restart Safari and 1Password so that the extension can work properly:
- Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit 1Password Completely".
- Quit your browser by right clicking its icon in the Dock and selecting "Quit".
- Open and unlock 1Password.
- Open your browser and test if the extension works when you click on it.
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