Trial -> Paid


Team Member
This discussion was created from comments split from: Total confusion to upgrade membership.


  • I am having the same problem. I got the trial version and when it was almost up I bought the program,, but it keeps saying I have 1 day left in the trial. How do I get the paid version? thanks, ..Chip..

  • ag_anaag_ana

    Team Member

    Hi @chipshapiro! Welcome to the forum!

    Can you let us know what you bought exactly? Was it a subscription or a license?

  • Hello, not sure. I paid $8.99 for 6 months, which after 6 months they take out the remaining amount totaling $35 or $36. It looks like a subscription, based on what it shows on the page that says I have 0 days left in the trial. It is like it did not update the trial account I created.

  • ag_anaag_ana

    Team Member


    Thank you for the confirmation! We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to [email protected] from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

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