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How about the annual fee paid?

GJJ
GJJ
Community Member
in Memberships

Do I have to pay my annual fee again, when I delete my account and make a new one because I lost my Secret Key? And if not, how do I prevent paying twice in making a new account? I am kind of desperate after a total clean-up of my MacBook...help...

1Password Version: 1Password 7 Version 7.6 (70600005)
Extension Version: Not Provided
OS Version: OS Mojave 10.14.6
Sync Type: Dropbox

Comments

  • Ben
    Ben

    Hi @GJJ

    I'm sorry to hear you've lost your Secret Key. Our billing team can definitely help you with transferring any remaining credit. So that they can verify the ownership of your account please reach out to them directly at support+billing@1password.com. Thanks!

    Ben

  • GJJ
    GJJ
    Community Member

    Thanks Ben and have a nice weekend!

    Gert-Jan

  • ag_ana
    ag_ana
    1Password Alumni

    On behalf of Ben, you are welcome @GJJ! If you have any other questions, please feel free to reach out anytime.

    Have a nice weekend too :)

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