Won't accept my master password
I just purchased a membership and received my secret key. I then printed out a copy of my 1Password emergency kit, and filled in my master password. Now when I try to sign in, my master password is not accepted, although I didn't change it. I now do not have access to any of my data and I am frantic. Please help!
1Password Version: 7 latest version
Extension Version: 4.7.5.90
OS Version: 10.15.6
Sync Type: Not Provided
Comments
-
Hi @clorfeine! Welcome to the forum!
Now when I try to sign in, my master password is not accepted, although I didn't change it.
Where are you trying to sign in? Is it in one of the 1Password apps on in the browser on 1Password.com?
0 -
I tried it under both circumstances. I also tried some old passwords as had been suggested in FAQ
0 -
Thank you for the confirmation. I am sorry to hear about this. For your privacy and security, your Master Password is not stored anywhere, only you know it. This means that it is not possible to recover it unless you are a member of a Families or Business accounts. If you have an Individual account or a standalone license, I recommend reading this article to try and recover your Master Password.
If, on the other hand, you are part of a Families or Business account, you can ask another Admin to recover your account for you.
If you still cannot recover your Master Password, we can certainly delete your account so you can create a new one with a new Master Password you know.
0
