Installed version 7, with 6 on the mac. Master password does not work and it's not user error.

fishandfly
fishandfly
Community Member
edited August 2020 in Families

I can login to 1password.com with the master and I've changed the password there a couple times. I restarted the macbook. I uninstalled and reinstalled twice. No matter what I do I can not login to the mac app.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Ben
    Ben

    Hi @fishandfly,

    It sounds like the Mac either has a standalone 'Primary' vault, and/or a different account from the one you're signing into 1Password.com with on it. Sorry about that. Either way, it is pretty easy to fix. At present, if you sign into my.1Password.com, do you see all of your data there? If so please select Help > Troubleshooting > Reset all 1Password data from the menu bar when 1Password 7 is at the lock screen. This will clear out any cruft that is in there so you can start fresh by signing into your account. Whatever data you see at my.1Password.com will then be available in 1Password for Mac.

    Does that help? Please let me know. :)

    Ben

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