Installing 1Password 7.6 on Catalina 10.15.6 fails
Installing 1Password 7.6 on Catalina 10.15.6 fails with a generic error message.
1Password Version: 7.6
Extension Version: Not Provided
OS Version: 10.15.6
Sync Type: Not Provided
Comments
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Can you restart your Mac and try the install again? It can often help in such situations. If you have any additional drives attached, you may want to disconnect them temporarily before attempting the install.
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Tried rebooting no luck, no external drives connected. Are there logs available and if so where do they live?
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Can you please post a screenshot of this error message?
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I am having same problem on Catalina 10.15.6. Want to update from 1Pwd.. 7.5 to 7.6. Seems to complete download, but after long wait gives me msg to try another time. Have tried MANY times. Error msg states it is unable to close the running copy of 1Password-7.
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1Password mini is probably still running in your menu bar. Can you please try quitting 1Password completely (right-click on 1Password mini in the menu bar at the top right of your screen > Quit 1Password Completely)? You should be able to continue the update now.
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It's a generic "the installation failed" message
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Could you please select Window > Installer Log from the menu bar (or use ⌘L) while viewing that screen, and email us the result? You can email us at
support+forum@1password.com. With that email please also include a link to this thread (https://discussions.agilebits.com/discussion/comment/568927/#Comment_568927). When you email in you should get an autoresponder from BitBot with a support ID. Please post that ID here, so we can 'connect the dots.'Armed with that log we should be able to get a better idea of what is happening here. Thanks!
Ben
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