You've reached the invitation limit for your account.

I recently deleted the 5th person on my family account and would like to invite a new person. I am getting an error message stating: "You've reached the invitation limit for your account." If the limit is 5 and I deleted 1, shouldn't I be able to add a new person bring the total back up to 5? My account only shows 4 people in the "people" list and I have 0 pending invites.


1Password Version: Not Provided
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Comments

  • ag_anaag_ana

    Team Member

    Hi @ikanidan28! Welcome to the forum!

    Are you by chance subscribed via an Apple subscription? I wonder if what you are seeing could be related to one of our last updates:

    Display an error when reaching the limit of total members in a family account billed through Apple. {4165}

  • I am. Yes. Auto renew through the app store

  • ag_anaag_ana

    Team Member

    @ikanidan28:

    Thank you for the confirmation! We will be happy take a closer look at this. To avoid sharing your account information here, can you send us an email to [email protected] from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • ag_tommyag_tommy

    Team Member

    @ikanidan28

    I found your ticket. Someone will be with you as soon as possible.

    ref: SBZ-22245-122

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