You've reached the invitation limit for your account.

ikanidan28
ikanidan28
Community Member
in Families

I recently deleted the 5th person on my family account and would like to invite a new person. I am getting an error message stating: "You've reached the invitation limit for your account." If the limit is 5 and I deleted 1, shouldn't I be able to add a new person bring the total back up to 5? My account only shows 4 people in the "people" list and I have 0 pending invites.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @ikanidan28! Welcome to the forum!

    Are you by chance subscribed via an Apple subscription? I wonder if what you are seeing could be related to one of our last updates:

    Display an error when reaching the limit of total members in a family account billed through Apple. {4165}

  • ikanidan28
    ikanidan28
    Community Member

    I am. Yes. Auto renew through the app store

  • ag_ana
    ag_ana
    1Password Alumni

    @ikanidan28:

    Thank you for the confirmation! We will be happy take a closer look at this. To avoid sharing your account information here, can you send us an email to support+forum@agilebits.com from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • ag_tommy
    ag_tommy

    @ikanidan28

    I found your ticket. Someone will be with you as soon as possible.

    ref: SBZ-22245-122

This discussion has been closed.